Welcome to CanShip, and your first-hour checklist

Applies to: All tiers  ·  Last reviewed: 2026-06-23

What this is

CanShip is the warehouse management system built for Canadian 3PLs and ecommerce brands. It runs the full warehouse loop, receive, pick, pack, ship, and returns, with Canada's carriers, billing in CAD. This article is the 60-second orientation plus a checklist to get your account ready to ship.

How CanShip is organised

Three words show up everywhere, so it helps to know them on day one.

• Account: your company's CanShip workspace. If you are a 3PL, this is your whole operation.
• Warehouse: a physical building you ship from. An account can have one or several.
• Client: a brand you fulfill for. Brands have their own products, orders, and sales channels. If you ship only your own brand, you are your own single client.

Your first hour, in order

Do these in sequence. Each one unlocks the next.

1. Create your account and sign in.
2. Invite your team and set their roles (Admin, Warehouse Manager, Picker, Packer).
3. Connect a carrier. Start with Canada Post, the most-used carrier for Canadian shippers.
4. Connect a sales channel (Shopify, Amazon, or Extensiv), or use the built-in Manual Orders channel to start.
5. Add your warehouse and its locations (the bins and bays stock lives in).
6. Load your products, one at a time or by CSV import.
7. Receive your opening inventory so on-hand counts are real.
8. Place or import a test order, then pick, pack, and ship it end to end.
9. Print your end-of-day manifest to hand to the carrier.

Once you have shipped one order and closed a manifest, the rest is repetition.

Where to get help

• Search this help centre first. Most answers are here.
• Email support@canship.co and we open a ticket for you.
• First response within one business day on every ticket. Critical issues such as a label-generation failure are worked continuously until resolved.